Refund policy

Store Name: Homelira
Website: homelira.myshopify.com
Email: support@homelira.com
Phone: +1 3132375800

At Homelira, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

Return Window

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must be:

  • Unused and in the same condition as received

  • In its original packaging

  • Complete with all accessories, parts, manuals, and tags if applicable

  • Returned with proof of purchase, such as an order confirmation or receipt

How to Start a Return

To request a return, please contact us at:

Email: support@homelira.com
Phone: +1 3132375800

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos of the item, if the product arrived damaged, defective, or incorrect

Once your return request is reviewed and approved, we will provide return instructions.

Return Shipping

Homelira offers free return shipping for eligible returns.

Customers will not be charged a return shipping fee for approved returns.

Restocking Fee

We do not charge any restocking fees.

Final Sale Items

We do not sell final sale items. All eligible products may be returned within the 30-day return window.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us immediately at support@homelira.com with your order number and photos of the issue. We will review the case and offer a replacement, refund, or another suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item, please contact us at support@homelira.com Exchanges are subject to product availability.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@homelira.com

If the order has already been processed or shipped, it may no longer be possible to cancel. In that case, you may request a return after receiving the item.

Contact Information

For any return or refund questions, please contact us:

Homelira
Website: homelira.myshopify.com
Email: support@homelira.com
Phone: +1 3132375800